logitech usb headset mic works but no sound

Windows update being the main reason, there are also several other as well. I tried all the suggested fixes I could find and none of them made a difference. By isolating your voice from any acoustic clutter around you, this USB headset delivers superbly clearer calls and video meetings. When I go into the. Assuming the "Logitech USB Headset" is also an option that you see, click Logitech. Some of the reasons why your Logitech G933 Mic might not work are but not limited to: Before we move on with the solutions, you need to make sure that there is no hardware issue with the headset. In this case, we can try connecting your headsets with your computer and update the firmware to the latest version. Logitech Zone Wireless Bluetooth headset designed to help you work from anywhere with exceptional sound, flip-to-mute mic, and Qi wireless charging. Press Enter to open the Device Manager. I have exactly the same symptoms. You can download Restoro by clicking the Download button below. In the device manager, it is shown as "USB Audio". Advantages of the microphone: Very loud and not hard to understand. I'm using Windows 10. Logitech H390 USB headset with noise-cancelling microphone, padded headband, and in-line controls delivers enhanced digital sound quality and comfort. If the Logitech microphone is not a selectable option, skip to Step IV. Set USB Headset as Default Device. If using the mobile or desktop versions, uninstall Zoom and redownload it from the Apple App Store, Google Play , or the Zoom website . Microphone … The problem occurs on both my desktop (Windows 7) and laptop (Windows 8). I have subsequently upgraded to Windows 10. If I've understood correctly you don't have any working headsets any more? It's interesting to hear comments from someone who has several headsets to test with. Same issue here. Consequently it is the microphone that’s important to me and that seems to work fine. It is a choice for numerous people and when its mic not working means they are not able to communicate when playing games. the green in the bar goes up and down with the volume, but it's not actually audible. This is genuinely upsetting because logitech is my go to product for my PC accessories and this is my first time running into an … I have the exact same issue, and it works for the first time when I use the headset showing as H340, but however, several days later(cant remember if any windows update or not), when I use it again, it shows only "USB Audio" and i can not hear anything at all, but mic's still working. Did your working headset send the expected 046d:0a38 ID? have exact same issue, driving me nuts. Have you done tests swapping the working and non-working headsets on the same PC? The volume mixer does show sound being played on the device—which was "USB Audio" a little bit before but now is "4- USB Audio", i.e. External devices load their drivers when connected to the system. If you have ongoing audio problems with your mic, open Zoom while not in a meeting and select the Settings gear, then choose the Audio tab and select Advanced to change these options. Are you still watching this pstamb? I haven't got any answers for your questions I'm afraid. Initially it was recognised as ‘Logitech USB Headset H340’ and both audio and microphone worked fine. Logitech H540 USB Headset with Noise-Cancelling Mic IE8/IE9/IE10 is no longer a supported browser. I bought mine back in October 2016, and the audio stopped working on April 24th. This will tell Skype that you prefer Logitech Headset for your output speaker. Locate the sound icon present at your taskbar. I have even refreshed the windows on a dell machine and same problem, it displays as USB Audio instead of its name which used to appear , and microphone works OK in all of the machines. This was set as the default behavior for all headsets and microphones. Once in the command prompt, execute the following command so we can locate the G933 Firmware Update Utility. Being an owner of two devices (one them keeps working), the device sends the wrong device ID. I was running Windows 8 when I first bought the H340 and when the audio stopped working. Choose H570e Mono or H570e Stereo for one or two speakers. The same problem continued after the upgrade. Microphone: Logitech USB Headset: USB Audio:2,0: Mic. Now press Windows + S, type “command prompt” in the dialogue box, right-click on the application and select. Device Manager => Sound, video and game controllers => Logitech G PRO X Gaming Headset => Right-click Properties => Driver tab => Uninstall Device. We have to update them. Logitech Zone Wireless Bluetooth headset designed to help you work from anywhere with exceptional sound, flip-to-mute mic, and Qi wireless charging. I mentioned it as hardware issue because once it happens then we can never make it work regardless if we try in any number of computers. I have the same problem as well. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget. Right-click on it and select, In case you don’t see the headsets in the recording tab, navigate to the. Go to the bottom and SAVE. If your mic is broken physically, there is no way we can fix it here. The working set sends 046d:0a38. In reality, it will be transmitting but you will be given an illusion that isn’t. Now try launching the application and see if the mic is working properly. My reason for buying the headset was for dictation use with ****** NaturallySpeaking. After updating, restart your computer and your headsets and check if the issue is resolved. Logitech H340 USB headset with noise-cancelling microphone reduces background noise and delivers clear digital audio for VOIP and Skype calls. Me too. Sound used to work then it stopped. Windows Sound Control Panel --> Recording Tab...the Levels sub-tab for the microphone is blank...it just refuses to recognize the mic. if you have a non-working headset plugged into a PC and then replace it on the same PC and USB port with the working headset does the audio work correctly? Rating: Good (4 out of 5) Date: 4 December 2020 at 16:55. 3] Ri… Apple may Update its cheapest iPad with a Bigger display and Better processor in Spring 2021, Microsoft will release xCloud streaming service for iOS and PC users in Spring 2021, OnePlus Co-Founder Decides To Start an Audio Startup: Raises 7 Million in Seed Funding, Nvidia Expands DLSS Support to Cuisine Royale and 3 Other Titles. If the Line-in level for your microphone is not set to the correct levels, the sound might not get transmitted correctly to your computer. My mic is not working. Make sure that you are logged in as an administrator before proceeding. I have contacted support and I'm now waiting for an answer. Just bought a Logitech H390 and the microphone does not work on my Windows 10 Dell Precision 5530. 1] Press Win + R to open the Run window and type the command devmgmt.msc. Under "Mixer device" select the Logitech Mic (Logitech … It would be nice to get an actual solution. This is how I corrected my Logitech Headset and Skype problem. If so that would seem to point towards to a possible hardware issue with the H340. In rare cases, the firmware of your Logitech headsets may not be updated or might not be working correctly. They immediately returned the wrong ID so it seems likely to be a hardware issue. Restart PC … Turns out, in the HD Audio Manager (Control panel>Hardware and Sound>HD Audio Manager), there's a section under the microphone tab labeled "Microphone Effects". I have tried everything to fix it if it was a software issue, but this is a hardware failure and the device audio portion is not recognized anymore after this happens. They cannot talk to other players on the microphone, which makes gameplay that much more difficult. GBP 199.00 Logitech Wired Personal Video Collaboration Kit Provision any desk with an essential HD webcam matched with a USB wired headset specifically designed for noisy workspaces. Reinstall Zoom. Hi gosto77, yes, that is the case. I think it was the same discussion I contributed to earlier in 2016. While two of the units were failed already a month ago with a gap of 10 or 15 days we still had 2 of them working on two laptops. Make sure that you disconnect all other peripherals from your computer before proceeding. GBP 199.00 Logitech H820e Headset Wireless headset for business communications GBP 129.99 - 139.99 I rang the Logitech support line and described the problem and what I had done to investigate. Navigating to Sound, video and game controllers; Now Uninstall the Microphone Drivers from here as well. Can you think what might be causing sudden failure of hardware ?! The utility will launch and the firmware update will begin. I even tried to record something on my phone but still no audio input. Zone Wired solves the ambient noise issue with noise-canceling dual mic technology that accurately suppresses distracting sounds like keyboard clicks, nearby talkers, and HVAC noise as close as 60 cm away. No more audio after that happened. My headset is brand-new, the microphone is working fine, but I don't get sound. Few days ago We had an issue with one of the H340 unit connected with Lenovo ideapad 310 and it starting giving this problem all of a sudden, we plugged it out and we had another working unit connected to another Lenovo ideapad 310 , it was working fine on that machine and being detected as Logitech H340 in windows 10, when we plugged it out and plugged  it into the system which was having issue then it stopped working as well. It is listed in Nuance’s compatibility chart with a good score. If you are experiencing a problem with your Logitech wireless headset microphone not working, you aren’t alone. Then I replugged the Headset back in then the Logitech Software and the headset finally worked. After a Windows Update, all microphones were not allowed to transmit their sounds to applications. If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. Audio drivers – Last but not least, faulty or old audio drivers can be a culprit of the problem and you should update them as soon as possible! Now take a small pin and locate the hardware reset button. If you do wish to enjoy a high-quality sound from the headset, it … As for Derek6198 above, it worked for a while for me, but now no more. When the headset is plugged in now it is only the ‘USB Audio’ item that is enabled and becomes available for selection. Follow on-screen instructions so the update utility can begin. Start Task Manager, select Processes, hit the "L" key, find something along the lines of "Logitech Surround Service", kill it. I appreciate the above suggestion for drivers, but the Logitech website itself suggests this device does not require any software at all, nor does my device manager believe it does, so I doubt that is where the problem lies. The hard reset will remove all stored configurations and set the headset as if it was new. If the working headset is then replaced with the non-working headset again does the audio stop working? The Logitech H570e Headset offers premium features at an affordable price. I ended up swapping them for a different brand which seem to be working very well so far. e.g. It is annoying not having audio when the H340 is plugged in though. I tried all the suggested fixes and it wasn't fixed. Disadvantages of the microphone: VERY LOUD. Rebooting does not help, different USB sockets do not make a difference, and both my laptop and my desktop show the same issue. Navigating to Audio inputs and outputs in Device Manager; Then Right-Click ON the Microphone and select Uninstall Device Uninstalling the Blue Snowball Drivers; Similarly, Navigate to Sound, Video and Games Controller. The headset, mic and even the USB dongle are all the same shade, making it much easier to keep track of them in my growing pile of headphones and widgets. Has anyone found a solution for this? Hi, the output of the Headset only works sometimes when I plug it in with the USB Port with the Blue software Soundcard thing and when I plug it in with the green and the pink only the output works, the Mic doesn´t work at both of these varriants. The following helped fix the problem of no audio for both myself and a friend: Verify Game (just in case). However when i plug the cable halfway out it, it works but is very silent and the audio quality is very bad. Users started reporting that their Logitech G933 Mic stopped working after a potential Windows update. You need to take it to a technician for repairs. In this case, since the user is able to listen to the audio, even though the microphone is not working, we know that the device is connected and loaded the drivers. The ‘Manage Dictation Source’ feature in ****** that is used to select the microphone still shows an item for ‘Logitech USB Headset H340’ from when the headset was first in use. an ic chip burns? Their microphones aren’t working properly and it continues to cut out, not connect, or just sound funny altogether. I tested my headphones in a PC that they had never been connected to before and monitored the USB ID. Logitech G933 is one of the most popular and economic headsets out there which doesn’t compromise in quality while also being budget friendly. To remedy this, you have to navigate to Windows settings and change the option manually. AMD Radeon RX 6000 and NVIDIA GeForce RTX 3000 Series of Graphics Cards Supply Issues Partially Due To GDDR6 Memory Shortage? Yes i would like to share my experience on this as well. https://forums.logitech.com/t5/Earphones-Headphones-Headsets/Logitech-H340-headset-not-working-with-Skype-Windows-10/td-p/1514779. Mine defaulted to 'Personal Call', and for whatever reason that was forcing windows to override the audio jack and default to the internal microphone. Solution 1: Change the Default Format of the Speakers If the speakers are sort of working but the sound they play is noisy and low-quality, you should check if the sample rate is too low. In this solution, we will navigate to your microphone settings and make sure that the level of the mic is set correctly. I tried the other adapter and it still has the issue. When you plug your microphone into the headset, there should be a little notch that aligns it, if it isn't properly aligned, then it won't work. I bought an H340 headset and had a similar experience to Derek6198. Logitech USB Headset H340 Details and Price Exceptional sound clarity With crystal-clear digital sound, your internet calls, music, viral videos, and more will sound better than they ever have. Headset driver is corrupted, outdated or incompatible with your Windows version – all of these scenarios might prevent your Logitech’s headset microphone from working; Nano USB dongle is no longer paired with the headset – There are certain situations where the connection between the USB receiver and the headset needs to be re-done. Other than that I have no idea, i am having problems where the mic works but people on discord can still hear my headset noise, even when the mic … So after his no matter in which machine we plug it in it doesn't work, so 2 units gone on the same day. The same is true with the Logitech headset. It is a choice for numerous people and when its mic not working means they are not able to communicate when playing games. Logitech G933 is one of the most popular and economic headsets out there which doesn’t compromise in quality while also being budget friendly. Unfortunately, the store I got this one from is not willing to give me a replacement or store credit. Disable this. This works in most cases, where the issue is originated due to a system corruption. It was agreed that it sounded like a hardware problem and I was told to take the headphones back to the store for replacement or refund. The microphone works, but the sound does not come through. The discussion that Stephan9050 gives the link for doesn’t seem to exist any more (the link didn’t work for me and it didn’t turn up under a search). Connect the headset to your computer via both (the wireless adapter and a USB connection) before we start the update. You would need a pin and you would have to take off the left side plate carefully. I would like to share my experience about this problem and unfortunately there is no solution to this problem, the product is defective and Logitech must stop producing this product or fix this. I have purchased 5 units of H340 for our office and one by one 4 have stopped giving audio withing 2 months of usage and only one is working, which i believe can fail anytime. If all three solutions don’t work out, you can try hard resetting the headset properly. First I completely unplugged the headset from the computer, then I went into. $ 229.00 - 259.00 Find the best products for wherever you work Logitech H340 USB Headset with Noise-Cancelling Mic IE8/IE9/IE10 is no longer a supported browser. Acoustic echo cancellation, a noise-cancelling mic, and digital signal processing (DSP) block out unwanted noise for clear conversations with great sound quality. 2] In the Device Manager window, scroll to Audio inputs and outputs and expand the list. CHOOSING THE RIGHT HEADSET As per pstamb's post above, the USB ID of my H340 is vendor ID 0572 and product ID 1400. This behavior was seen with the majority of the users whoever updated their Windows 10 through the Windows update module. Now Logitech appears in the Speakers selection box. Can ynone help? Now we will run the utility using the force command. Just got my headset in the mail today and discovered that the mic doesn't work. Press and hold for around. It would be great to know if anyone has found a fix for this. If this doesn't work, kill Logitech Game Software too. What causes Logitech G933 Mic to stop working? Logitech Zone Wireless Bluetooth headset designed to help you work from anywhere with exceptional sound, flip-to-mute mic, and Qi wireless charging. Now test the microphones properly and see if the issue has gotten fixed. or its internal memory gets overwritten for some reason?! On Linux, lsusb shows "0572:1400" [Conexant Systems (Rockwell), Inc.] instead of the proper "046d:0a38" that is recognized as the H340. Comfortable design Enjoy a perfect, comfortable fit—with an adjustable, lightweight design. If the Logitech microphone is selectable but you are unable to record audio, verify that the microphone is not muted by executing the following steps: Open the "Master Volume" control panel "Start > All Programs > Accessories > Entertainment > Volume Control" Click Options > Properties. Save changes and exit. Other users were having the same problem. The audio output works fine, just the Mic doesn't wok. Logitech H540 USB headset with noise-cancelling microphone and on-ear controls delivers hd sound quality for VOIP, Skype calls, and video calls. After a few uses my laptop started recognising it as ‘USB Audio’ instead. Works great now! Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration.

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